Help

Support

Last updated July 17, 2026

Need a hand? Most answers are below. If you’re still stuck, email [email protected] and we’ll get back to you.

Is Encored free?

Yes. Logging shows, setlists, stats, flashbacks, and friends are free. A one-time $1.99 Pro purchase adds photo-sharing and live song listening.

How does photo-matching work?

Encored compares the place and time of the photos already in your library against a show — entirely on your device. Nothing is uploaded unless you choose to attach or pool a photo.

How do I capture a setlist?

Open a show and pull its setlist, or build one by hand. During a concert you can also listen and add the songs Encored recognizes.

How do I delete my account?

Open Settings inside the app and choose to delete your account. Shows you shared with other attendees stay in their history, but are no longer linked to you.

I found a bug or have a request.

We’d love to hear it — email us and include your device and iOS version if you can.

Contact

Email [email protected]. We’re a small team and read every message.